At OrionBites, customer satisfaction is very important to us. We strive to ensure that every order arrives in excellent condition and meets your expectations. If for any reason you are not satisfied with your purchase, our return and refund policy is designed to make the process simple and fair.
Returns
Due to the nature of food and snack products such as cookies, chips, and other packaged snacks, we generally do not accept returns once the product has been opened or consumed. This policy helps us maintain the highest standards of food safety and quality for all customers.
However, we will gladly assist you in the following situations:
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If the product arrives damaged or defective
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If you receive the wrong item
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If the product arrives expired or unsafe to consume
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If the package was significantly damaged during shipping
If you experience any of these issues, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, we may ask for photos of the product and packaging.
Refunds
Once your request is reviewed and approved, we will process a refund or provide a replacement depending on the situation.
Refunds may be issued in the following ways:
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A full refund to your original payment method
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A partial refund if only part of the order is affected
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A replacement shipment for damaged or incorrect items
Refunds are typically processed within 5–10 business days, depending on your payment provider.
Non-Refundable Situations
We may not be able to provide refunds in the following cases:
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The product has been opened or partially consumed
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The return request is made after 48 hours of delivery
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The issue is caused by incorrect shipping information provided by the customer
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Normal variations in taste, texture, or packaging from different batches
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. If you need to cancel an order, please contact us as soon as possible.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with an order, please contact us:
OrionBites
Email: Hello@Oriontiro.com
Address: 30 N Gould str. STE R Sheridan WY 82801
Phone: 307-318-2878
We appreciate your trust in OrionBites and are committed to making your snack shopping experience easy, reliable, and enjoyable.
