Thank you for shopping with OrionBites. We are committed to delivering your favorite snacks, cookies, and chips quickly, safely, and reliably. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully completed. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.
Shipping Time
Once your order has been processed and shipped, estimated delivery times may vary depending on your location and the shipping carrier.
Typical delivery estimates are:
Please note that delivery times are estimates and may vary due to shipping carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location, shipping method, and order size. Any applicable shipping fees will be clearly displayed before you complete your purchase.
From time to time, OrionBites may offer free shipping promotions or special shipping discounts.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to track the progress of your delivery through the shipping carrier’s website.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details when placing an order. OrionBites is not responsible for orders shipped to incorrect addresses provided during checkout.
If you realize there is an error in your shipping information, please contact us immediately. We will do our best to update the information if the order has not yet been shipped.
Lost or Delayed Shipments
If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate and assist in resolving the issue.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. We may request photos of the damaged package and products so we can review the issue and arrange a replacement or refund if necessary.
International Shipping and Customs
For international orders, customers may be responsible for customs duties, import taxes, or additional fees imposed by their country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Contact Us
If you have any questions about shipping or your order, please contact us:
OrionBites
Email: Hello@Oriontiro.com
Address: 30 N Gould str. STE R Sheridan WY 82801
Phone: 307-318-2878
We appreciate your business and are committed to making your shopping experience with OrionBites simple, reliable, and enjoyable.
